Shipping policy
At The Luxx Edit, we strive to provide a smooth, transparent, and reliable shopping experience.
To maintain competitive prices and ensure secure delivery, we ship from multiple international warehouses, using trusted and cost-effective carriers.
Please review the details below regarding order processing and delivery times.
1. Order Processing & Payment
🔹 Payments usually take 1–2 business days to be confirmed.
Order processing begins only after payment has been verified.
🔹 Once confirmed, orders are typically processed within 1–3 business days.
Please note that processing times may increase during high-volume periods or holidays.
2. Shipping & Delivery
We work with reliable and efficient shipping partners to keep costs low while ensuring timely delivery.
🔹 Standard Shipping (Free): Estimated delivery time is 07–14 business days after processing. (Note: business days do not include weekends or public holidays.)
🔹 Tracking: Every order includes a valid tracking number, sent via email once available.
Tracking updates may take a few days to appear in the system.
🔹 Split Shipments: Orders containing multiple items may be shipped separately depending on warehouse availability.
You may receive multiple tracking numbers.
🔹 Delays: Delivery times are estimates.
Delays may occur due to customs, carrier issues, or local holidays.
We appreciate your patience and understanding.
⚠️ Note: We don’t operate from a single centralized warehouse — this allows us to offer accessible prices and a global curated selection, though delivery times may vary slightly.
3. Delivery Guarantee & Insurance
🔹 If your order has not arrived within 60 days from the shipment date, you are eligible for a full refund.
🔹 We follow the official carrier policies and timelines, which may vary by destination.
🔹 In case of unexpected delays, we’ll notify you via email with the most recent updates.
4. Address Accuracy & Delivery Issues
🔹 Please make sure your shipping address is entered correctly at checkout.
The Luxx Edit is not responsible for incorrect or undeliverable addresses.
🔹 If tracking shows “delivered” but you haven’t received your item, please check with your local post office and neighbors before contacting us.
🔹 For any issues, reach out to us before opening a dispute with your payment provider — we’re always here to assist you.
5. Contact Us
For shipping questions or assistance, please contact us at:
📩 Email: contact@theluxxedit.com
Thank you for choosing The Luxx Edit 💝
We truly appreciate your trust and patience as we ensure your order arrives safely and beautifully.
